We're Here to Help

Support & Help Center

Get the help you need to make the most of Relay's AI-powered workflow orchestration platform. Our support team is ready to assist you.

Response Times by Tier

Starter
1 business day
Teams
Within 8 hours
Enterprise
Custom SLA

Support Channels

In-app chat: Access support directly from your Relay dashboard
Email support: support@relayorchestrator.com for detailed inquiries
Slack Connect: Enterprise customers can connect via Slack for real-time support
All support channels are monitored during business hours (Monday-Friday, 9 AM - 6 PM EST)

Response Times

Starter: 1 business day
Teams: Within 8 hours
Enterprise: Custom SLA

Self-Serve Resources

Documentation: Comprehensive guides and API references
Help Center: FAQs and troubleshooting articles
Status Page: Real-time platform status and updates
API Guides: Integration guides and code examples

Onboarding & Migration Help

Free onboarding assistance for all new teams
Migration support from other project management tools
Dedicated onboarding specialist for Enterprise customers
Custom training sessions available for large teams

Escalation Path

Level 1: General support team handles common questions and issues
Level 2: Technical specialists assist with complex integrations and workflows
Level 3: Engineering team handles critical bugs and platform issues
Enterprise customers have direct access to dedicated account managers

Self-Serve Resources

Find answers and guides to help you get the most out of Relay

Documentation

Comprehensive guides and API references

Help Center

FAQs and troubleshooting articles

Status Page

Real-time platform status and updates

API Guides

Integration guides and code examples

Email Support

Send us a detailed message and we'll get back to you

support@relayorchestrator.com

Contact Form

Fill out our contact form for general inquiries

Go to Contact Page

Ready to Get Started?

Join thousands of teams using Relay to orchestrate their workflows with AI. Start your free trial today.

Contact Support
    Support & Help Center | Relay | Relay Orchestrator